The Council requires us to:

Put patients’ interests first
Communicate effectively with patients
Obtain parents’ valid consent
Maintain and protect patients’ information
Have a clear and effective complaints procedure
Work with colleagues in a way that is in patients’ best interests
Maintain, develop and work within our professional knowledge and skills
Raise concerns if patients are at risk
Make sure our personal behaviour maintains patients’ confidence in the dental profession

This practice operates a complaints process which aims to resolve any issues or concerns

These should be addressed to: Dr Ali El-Kabengi (PRINCIPLE DENTIST)

Tel: 020 3148 2444

Email: hello@toothi.co.uk

We aim to acknowledge any such concern within two working days and to respond in full within ten working days. If we cannot fulfil these timescales, we will let you know promptly. In the unlikely event that the practice is unable to deal with any complaint to your satisfaction, you should contact:

For private patients:

Dental complaints service tel: 08456 120 540

Email: info@dentalcomplaints.org.uk